Hiring Office Staff

Looking to hire one or possibly 2 full time office personal.

Please email resumes to espautoeasthampton@gmail.com

Essential Responsibilities

  • Build and maintain relationships with customers, employees and vendors.
  • Schedule service work and follow up with customers regarding upcoming service needs.
  • Track daily hours with monthly goals in mind; drive hours by making sure that technicians are aware of goals
  • Manage schedule with attention to maximizing shop efficiency.
  • Provide accurate cost and time estimates when scheduling appointments and discussing the vehicle repairs.
  • Provide accurate and honest information to the customers on the care of their vehicles, providing options and recommendations.
  • Ensure that customer complaints are handled tactfully, promptly, with genuine concern.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Strive for harmony and teamwork with technicians, owners and all office staff.
  • Coordinate activities to ensure repair is fixed during the first visit, on time and within estimate given.
  • Identify ways to improve customer service and service operations.
  • Follow up with customers to ensure service satisfaction.
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